Alternative Transport Options

The Non-Emergency Patient Transport Service is for patients across Wales who are unable for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who need and rely on it and it should not be used as a method of getting to appointments unless deemed eligible to do so.

For patients who are found non-eligible through our eligibility process there are some options to consider below for alternative means of transport;

Have you considered any of the following options to get to your appointment:

• Asking family or friends if they can take you?
• Contact my Health Journey
• Using public transport? (You may be able to claim back the costs from your local health board)
• Do you currently receive Personal Independence Payments(PIP) or have use of a mobility car? If so this is intended to be used to help you travel to any appointments.
• Visit our NHS 111 Wales webpage and scroll down to 'Not Eligible for NEPTS?' for alternative transport options.