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Freedom of Information

Entitlement to Information

The FOI Act was introduced so that public authorities, like the NHS are seen to be open and transparent in their business processes and to promote a culture of openness and accountability. The Act ensures that any person making a request for information to a public authority is entitled-

  1. To be informed in writing whether the public authority holds the information specified, and
  2. If that is the case, to have that information communicated to him.

Information is available under the following:

  • Data Protection Act - Personal Information
  • EIR - Environment Information
  • FOI - General Information

Under Section 19 of the Freedom of Information Act (FOI) 2000, the Trust has a duty to adopt and maintain a Publication Scheme for the publication of information relating to the Trust. The purpose of the Act is to promote greater openness by public authorities, of which the Trust is one.

The Welsh Ambulance Service’s Publication Scheme is a guide to the information routinely published by the Trust.

Under the Act you are entitled to request a range of information about the Trust. To submit and FOI request please email it to

Data Protection Act 2018 and General Data Protection Regulation

Under the UK Data Protection Act 2018 and EU General Data Protection Regulation, you have the right to access your clinical records or any other personal data which is held about you, including information held in both paper and electronic formats.

If you wish to request access to your records you should contact the Information Governance Team, Headquarters in St Asaph or telephone: 01745 532907.

If you are not satisfied with the information that has been provided, you can request a subsequent review by the Information Governance Team, or contact the Trust’s Data Protection Officer.

If you remain unhappy with the response you can ultimately refer your case to the Information Commissioner’s Office 2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH. Telephone 02920 678400.

FOI Disclosures


If you would like a copy of an archived record please request it under the Freedom Of Information Act (FOI).

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