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Contact Us

If you wish to raise a concern (complaint) about the Welsh Ambulance Service, please click on Putting Things Right

If you are a Police Officer and require information, please click on Police Requests

If you wish to find out how to access health records, please click on Requests for Records

If you are a prescriber and require the template for a verbal order, please click on Verbal Order Template

If you have been involved in a road traffic incident or had damage to property with a Trust vehicle, please click on Damage to Property

Please write to us at Trust headquarters (and North Wales Regional Office):

Welsh Ambulance Services NHS Trust headquarters
Ty Elwy, Unit 7
Richard Davies Road
St Asaph Business Park
St Asaph
LL17 0LJ
Telephone: 01745 532900

If you wish to contact our other regional offices, please contact:

Mid & West Region
Welsh Ambulance Services NHS Trust
Matrix One
1 Parc Matrix
Swansea Enterprise Park
Telephone: 01792 562900

South East Region
Vantage Point House
Vantage Point Business Park
Ty Coch Way
NP44 7HF
Telephone: 01633 626262

If you do not wish to raise a concern formally, but wish to share your experience with us, please contact the Patient Experience and Community Involvement Team at 01792 311773 or complete the Have Your Say online form.


The Trust also welcomes compliments from recent experiences, as they offer us the opportunity to learn and share instances of good practice, exceptional patient care and good news stories.  If you wish to praise a service, a member of staff or a team you can let us know via the following ways:

  • Complete the online form: Online Compliments Submission Form
  • Telephone: 01792 311 773
  • Email:
  • Face to face
  • Write to:
    Patient Experience and Community Involvement Team
    Welsh Ambulance Services NHS Trust
    1 Matrix Park
    Swansea Enterprise Park
    SA6 8RE

Compliments are handled by our Patient Experience and Community Involvement (PECI) team. For further information on what they do, please click here.

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