Deaf & Hard of Hearing

This section has important information for people who are deaf and hard of hearing.  Find out how you can contact the Welsh Ambulance Service if there is an emergency.  You can also read about a Medical Information card which can help share important information with ambulance service staff.

• View a BSL video with useful phrases and information to use in an emergency (which NHS staff can use)
• Read about the Emergency Text Service
• Read about the Medical Information Card
• See a BSL video clip: About the Welsh Ambulance Service
• See a BSL video clip: What to do if you have a fall
• See a BSL video clip about NHS Direct Wales
• View Andrea's story. This is a BSL Patient Story video about the Medical Information Card.

Pre Hospital Communication Guide

We have developed an App version of the pre-hospital communication guide, which is available for everyone to use, you can download it to your phone for free.  The App is a tool to help communicate with those who have additional communication needs including:

• People who are deaf and hard of hearing
• People for whom English is not their first language
• People with learning disabilities
• People whose illness or injury affects their communication

The App uses images and a small amount of text to help you tell someone if you have had an accident.

Our app is available on iOS, Android and Blackberry.
iOS - search for 'PreHospApp'
Blackberry - search for 'pre hospital app'
Android - search for 'Pre-Hospital Communication App'

NHS 111 Wales has information on Deafblindness on the website that you may find useful.

Royal College of Psychiatrists have a number of BSL video clips available, click on this link to view them: BSL translations | Royal College of Psychiatrists (rcpsych.ac.uk)