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Health Care Professionals

The Non-Emergency Patient Transport Service have enabled our ICT systems to allow Health Care Professionals to access our online bookings.

This allows health professionals the ability to book patients ready following their hospital appointments and start a new booking request for patient transport.

From December 2022 there will no longer be the facility for Health Care Professionals to make outpatients bookings via the NET Call Centre on the 0300 number. ALL outpatients’ bookings will need to be made online or via the Hospital Ambulance Liaison Desks.

We have developed this guidance sheet to help and the NEPTS Skill Set Overview and the Patient Mobility Categories and Descriptions.


If you are an NHS Healthcare Professional in Wales calling from a hospital or clinic and wish to register for our on-line booking service please contact us by emailing Please note: this email address IS NOT for patients.

Please request access with the following information;

  • What you would like your username to be;
  • What hospital site you are based at;
  • What level of access you require

We thank you for your cooperation and understanding.

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