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We provide healthcare services for people across Wales, delivering high quality and patient-led clinical care, wherever and whenever needed.

Services include:

  • The blue light emergency ambulance services: including call taking, remote clinical consultation, see and treat and if necessary, conveyance to an appropriate hospital or alternative treating facility.
  • Non-Emergency Patient Transport Service (NEPTS): taking patients to and from hospital appointments and transferring them between hospitals and treatment facilities.
  • The now retired NHS Direct Wales (NHSDW) service: a health advice and information service available 24 hours a day, every day, including an online and telephone offering which was available in Betsi Cadwaladr and Cardiff and Vale University Health Boards for the early part of 2021/22 prior to their migration to the 111 service.
  • The 111 service: a free-to-call service which incorporates the NHSDW service and the call taking and first stage clinical triage for the out-of-hours GP service. The number was live pan-Wales throughout 2021/22 and the full service was rolled out in Betsi Cadwaladr and Cardiff and Vale University Health Boards in 2021/22, making the complete service universally available across Wales.
  • We also support Community First Responders, Co-Responders and Uniformed Responders to provide additional resources to respond to those most in need of help in our communities.
  • During the pandemic, we have provided the Mobile PCR Testing Service for the whole of Wales.
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