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Services

We provide healthcare services for people across Wales, delivering high quality and patient-led clinical care, wherever and whenever needed.

Services include:

  • The blue light emergency ambulance services: including call taking, remote clinical consultation, see and treat and if necessary, conveyance to an appropriate hospital or alternative treating facility.
  • Non-Emergency Patient Transport Service (NEPTS): taking patients to and from hospital appointments and transferring them between hospitals and treatment facilities.
  • NHS 111 Wales provides healthcare advice, if you are feeling unwell or aren't sure where to go for help. It operates 24 hours a day, 7 days a week. You can contact NHS 111 Wales by visiting www.111.wales.nhs.uk or calling 111 from any landline or mobile (free of charge, even if you have no credit). For Urgent Mental Health Support – PRESS OPTION 2 
  • We also support Community First Responders, Co-Responders and Uniformed Responders to provide additional resources to respond to those most in need of help in our communities.

How Our Service is Changing

The Welsh Ambulance Service has changed the way it deals with 999…

999 Calls and Emergency Ambulances

Operating 24 hours a day, 365 days a year our call takers will take…

Emergency Medical Services

The Emergency Medical Service (EMS) deals with emergency (999) and…

Non-Emergency Patient Transport Service (NEPTS)

Transport is available for patients in Wales needing to get to…

NHS 111 Wales

The NHS 111 Wales website should be your first point of call. You can…

National Operations

We have a dedicated resilience team that works to meet the legislative…

Learning Disabilities Zone

Welcome to our learning disabilities zone, where you will find lots of…

Deaf & Hard of Hearing

This section has important information for people who are deaf and…

Register Your Defibrillator

Registering your defibrillator is essential in improving survival from…

Wales Air Ambulance

https://www.walesairambulance.com/

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