Over the last two decades, we have evolved to become one of the most clinically advanced ambulance services in the world, with a focus on providing all our patients with high quality care and service.
We are the forefront of innovation in unplanned clinical care. We provide thousands of patients a year with advice, support and signposting to the right services through our “hear and treat” services. This includes the NHS Direct Wales or 111 service and our Clinical Desk. We take hundreds of thousands of patients to a place of care, or home, every year through our Non-Emergency Patient Transport Service (NEPTS).
Our call handlers and clinical contact centre staff deal with more than half a million calls every year, 24/7 and 365 days a year. And we are at the frontline of service delivery, making sure that patients get the right advice and help.