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Alternative Transport Options

The Non-Emergency Patient Transport Service is for patients across Wales who are unable for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who need and rely on it and it should not be used as a method of getting to appointments unless deemed eligible to do so.

For patients who are found non-eligible through our eligibility process there are some options to consider below for alternative means of transport;

Have you considered any of the following options to get to your appointment:

  • Asking family or friends if they can take you?
  • Contact my Health Journey
  • Using public transport? (You may be able to claim back the costs from your local health board)
  • Do you currently receive Personal Independence Payments(PIP) or have use of a mobility car? If so this is intended to be used to help you travel to any appointments.
  • Visit our NHS 111 Wales webpage and scroll down to 'Not Eligible for NEPTS?' for alternative transport options.

  • You may be able to claim back some or all of the travel costs from your local Health Board, for more information please visit Healthcare Travel Costs Scheme (HTCS) - NHS

PLEASE NOTE: THESE SERVICES ARE NOT FREE OF CHARGE AND MAY BE CHARGEABLE.

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