Learning Disabilities Zone
People who have a learning disability, learning difficulty or are autistic or neurodivergent
We understand that some people may need extra support when calling 999. Our call handlers will do their best to communicate clearly, listen carefully, and give you time to explain what is happening.
We will:
- use clear and simple language
- repeat information if needed
- give you extra time to answer questions
- speak calmly and clearly
- help carers, family members or support staff provide information if needed
Easy Read information
If you find information easier to understand in pictures and simple words, please see our Easy Read guide about calling 999 and what happens next.
7 important checks
We know it can help to understand what happens when an ambulance arrives, so we’ve created Easy Read leaflets and videos.
When crews arrive, they carry out seven important checks to assess your condition and decide the care you may need.
You can find simple information about these checks on the NHS 111 Wales Easy Read pages.
We also have videos showing what happens when an ambulance arrives, and each of the checks: