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Community Welfare Responders

Community Welfare Responder (CWR) volunteers are trained and equipped to support the Welsh Ambulance Service NHS Trust (WAST) delivery of urgent care for patients and service users in their community, across Wales. CWRs are enabled to provide clinical observations and welfare support to patients/service users. This is integral for strengthening the WAST contribution to community resilience.

The CWR is a trained volunteer who attends appropriate patients to provide more information to remote clinicians in our Ambulance Control Centres. This provides the remote clinician with accurate and up-to-date clinical information to inform clinical decision-making. The remote clinician will then supplement their clinical assessment with the clinical information provided by the CWR and determine the most appropriate care plan including pathways, such as primary care, community organisations or alternative care options.

The role of the CWR is an initiative, under the Connected Support Cymru project, and an integral part of our long-term strategic ambition in ‘Delivering Excellence’. The CWRs play a key role to ensure that patients receive the right advice and care, in the right place, every time.

The CWRs will be supported by the Support Officers. The Support Officers will provide training, be the central point of contact for CWRs, and provide logistical support to facilitate day-to-day operations. Like the CWRs, the Support Officers will contribute to building community resilience.

Volunteers enhance the service provided by our paid workforce and improve the experience of our patients and service users across Wales. Volunteers complement and work alongside the paid workforce, enhancing, adding value, and improving outcomes and experiences.

The CWR also plays a key role in raising awareness and connecting communities by sharing experiences and guidance on how such interactions can have a significant impact on positive outcomes for patients and their friends and families by representing WAST at events and through community engagement. 

Become a Community Welfare Responder

You do not need to have any previous medical training to become a Community Welfare Responder (CWR). We will provide full training and encourage anyone who has the time and desire to help and give back to their community to apply.

Volunteers must:

  • Possess a full UK driving licence (max 3 penalty points) and have access to a vehicle.
  • Be 18 or over
  • Be physically fit
  • Work well under pressure and remain calm in an emergency
  • Be proud of the community in which they live and want to give something back
  • Have free time to spare

If this is something that interests you, then we would love to hear from you!

How to apply 

All our current vacancies for volunteer and job roles can be found here. 

If there are no current vacancies for the job role you are looking for, you can create your own role search on the Health Jobs UK website to receive an email notification when positions become available.

What’s next?

If you registered your interest by completing the online form, we will contact you soon with more details. You will be invited to attend one of our volunteer open days.

During the opens days we will provide you with more information about the role and training, carry out interviews and start the screening process, including Disclosure and Barring Service Check (DBS), professional references and occupational health clearance.

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