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Community Welfare Responders

Community Welfare Responder (CWR) volunteers are trained to support the delivery of urgent care for patients in the community across Wales.

CWRs provide support to clinicians in our Ambulance Control Centres by:

  • Attending appropriate 999 calls in their local community.
  • Taking initial set of observations and welfare checks on the patient, including heart rate and oxygen levels.
  • Reporting the results back to clinicians in our control rooms.

This up-to-the-minute information helps the clinician to determine the most appropriate pathway for the patient. This could involve dispatching an ambulance, signposting the patient to their GP or to alternative healthcare options.

The role of the CWR is part of the Connected Support Cymru project, and an integral part of our long-term strategic ambition in ‘Delivering Excellence’. The CWRs play a key role to ensure that patients receive the right advice and care, in the right place, every time.

Support officers will assist CWRs by providing training, be the central point of contact, and provide logistical support to facilitate the daily operations.

Become a Community Welfare Responder

You do not need to have any previous medical training to become a CWR. We provide full training and encourage those who have the time and desire to give back to their community to apply.

Volunteers must:

  • Possess a full UK driving licence (max 3 penalty points) and have access to a vehicle.
  • Be 18 or over.
  • Be physically fit.
  • Work well under pressure and remain calm in an emergency.
  • Be proud of their community and want to give something back.

Upcoming Community Welfare Responder recruitment adverts across Wales

Due to operational demand, the below dates can be subject to change. New dates are added on a monthly basis. 

You can find adverts to all other current vacancies for volunteer and job roles here. 

What’s next?

If you registered your interest by completing the online expression of interest form, we will contact you with more details soon. You will be invited to attend one of our volunteer open days.

During the opens days we will provide you with more information about the role and training, carry out interviews and start the screening process, including Disclosure and Barring Service Check (DBS), professional references and occupational health clearance.

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