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We want to hear your stories to help us make improvements to the services we provide.

If you’re a patient, relative or carer, listening to your experiences of using the Welsh Ambulance Service helps us to understand what we are doing well and what we could be doing better. We use these stories to understand what it feels like to be a user of our services; hearing an account told in someone’s own voice carries much more emotional power than just reading a report, and reminds us of the human being at the heart our processes and procedures.

Virtual Videobooth.

If you’ve got a story for us, you can submit it using our new Virtual Videobooth* service below. It’s easy to use and is the quickest and most secure way to record your story and send it to us. It works on most computers, tablets and smartphones with built-in cameras and microphones.

Open Videobooth

Alternatively, depending on covid restrictions, we may be able to visit you at home to record your story face-to-face.

Find out more.

To find out more about how your stories can help us to make improvements please contact the Patient Experience & Community Involvement Team on 01792 311773 or e-mail


*When you open the Videobooth you’ll be asked to answer the following four questions, within the given time limit:

  1. Tell us your name and a bit about yourself.      (30 seconds)
  2. Tell us about your experience.                          (3 minutes)
  3. How did your experience make you feel?         (3 minutes)
  4. What could we have done differently?              (2 minutes)

So before using the Videobooth, it’s a good idea to prepare yourself and have a think about what you want to say, to make sure you make the best use of the time allowed for each question.

Depending on your connection speed, it may take several minutes for your video submission to be securely uploaded.

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