Transforming Our Clinical Model

We’re changing the way we deliver services to better meet the needs of patients, staff and the NHS in Wales.

Our Clinical Model Transformation programme has been designed to deliver safer care for patients and better outcomes, reduce unnecessary hospital admissions and protect ambulances for those who need them most.

Explore the five key areas of work below.

Key to the success of all of these changes is feedback from patients.

There are a number of ways to tell us about your experience of using the Welsh Ambulance Service:

• Write to us at Patient Experience and Community Involvement Team, Welsh Ambulance Services University NHS Trust, 1 Matrix Park, Swansea Enterprise Park, SA6 8RE
• Email us at PECI.team@wales.nhs.uk
• Call us on 01792 311 773
• Visit the Have Your Say page on our website
• Record your experience in our Virtual Videobooth