Your voice matters to the Welsh Ambulance Service

THE Welsh Ambulance Service is inviting the public to help shape its services.

The Trust is inviting more people to join its People and Community Network, which prides itself on developing and improving services provided by the Welsh Ambulance Service.

The network was created to allow the public to engage in a range of activities, including participating in reader’s panels, focus groups and ‘mystery shopper’ exercises to gain a greater understanding of how the service works.

The network is open to patients, carers, community groups and anyone interested in how the service works.

Wendy Herbert, Assistant Director of Quality and Nursing, said: “The voices of patients and service users, their carers and relatives and the people of Wales are so valuable.

“Patients are at the heart of everything we do, so it’s important to hear first-hand from people with lived experience to deliver meaningful improvements.

“We will work alongside colleagues in the seven Local Health Boards across Wales and with the Citizen Voice Body to strengthen the voice of people and communities across health and social care services in Wales.”   

Joanne Sutton, Patient Experience and Community Involvement Coordinator at the Welsh Ambulance Service, added: “Membership of the network has been growing steadily since its creation, but we want to do more and will ensure your voice, experience and ideas remain an essential priority.”

To grow and promote the network, the Trust has produced a multi-lingual animation in Welsh, English and British Sign Language (BSL).

The online joining form has been updated, along with new promotional material.

Joanne continued: “We will continue to work on accessibility to the network, specifically for people with a learning disability or sensory loss and those new to Wales where Welsh or English is not their first language.

“We want the network to be truly representative of the people of Wales to ensure our services support the needs of the communities we serve.”

Click here for more information about the People and Community Network.

To join the network, call the Patient Experience and Community Involvement Team on 0300 123 9207, email peci.team@wales.nhs.uk or complete the online form.

Follow @WelshAmbPECI on Twitter for more news and updates about the People and Community Network.

Editors Notes
For more information, email Communications Officer Beth.Eales@wales.nhs.uk or call Beth on 07870 383209.