Putting Things Right Frequently Asked Questions

12/01/2024

When should I call 999?

12/01/2024

What happens when you dial 999?

15/01/2024

Why was I asked so many questions on a 999 call / why do I get asked the same questions each time I ring 999?

15/01/2024

My GP said I needed to go to hospital in an ambulance, when should this arrive?

15/01/2024

An ambulance crew came to see me but didn't take me to hospital. Why not?

15/01/2024

I've lost something that I may have left on the ambulance, how can I find it?

15/01/2024

Who makes the decision to send an ambulance?

15/01/2024

Why did it take so long for the ambulance to arrive?

16/01/2024

Why can't I be given a timeframe for when the ambulance is coming?

16/01/2024

I saw several ambulances sitting at my local station, why aren't they being sent out to emergency calls?

16/01/2024

What can I take with me in the ambulance?

16/01/2024

Who can travel with me in the ambulance?

16/01/2024

Can I choose which hospital I go to?

16/01/2024

I would like to see my medical records from when I was taken to hospital in an ambulance, how do I go about this?

16/01/2024

An ambulance has blocked my car in, what can I do?

16/01/2024

Can my guide dog travel with me on an ambulance?

16/01/2024

I've seen an ambulance parked on double yellow lines, is this allowed?

16/01/2024

Why are the engines running in your vehicles when they are stood still?

16/01/2024

What should I do when I am driving and see an ambulance driving towards, or behind me, with lights and sirens on?

16/01/2024

When are you allowed to sound your ambulance sirens?