We recognise that people who come into contact with our services, may have vulnerabilities or well-being needs in addition to the clinical care that we provide. These additional requirements can range from social care needs to protection from harm and can effect children and adults who are unable to protect themselves from harm.
We are statutory partners with Local Authorities, Health Boards and other health and social care agencies as defined by the Social Services and Well-being (Wales) Act 2014 and the subsequent guidelines and procedures. Together with other organisations across Wales, we have a shared responsibility to ensure that we actively prevent children, young people and adults from being abused and neglected; and safeguard those who are at risk of harm. This includes those who experience violence against women, domestic abuse and sexual violence in our communities. We are an active partner in reducing the harm caused by these forms of violence perpetrated against all people in Wales, irrespective of gender or sexual orientation.
Live Fear Free is a Welsh Government website, providing information and advice for those suffering with domestic abuse, sexual violence and other forms of violence against women. The Live Fear Free website is available at www.livefearfree.gov.wales. You can also contact Live Fear Free by telephone or email: info@livefearfreehelpline.wales.
Our Safeguarding team support us to ensure that Legislative and Welsh Government Adult and Child Protection guidance requirements are being fulfilled.
The dedicated and experienced team deliver training and provide support for our practitioners to achieve their statutory duties to safeguard and protect the wellbeing of the communities we serve.
The team is aligned with the Health Board areas and localities across Wales; facilitating the reporting of concerns, supporting partner agencies in the investigation of abuse or neglect and contributing to the development of safe practice and procedures throughout the principality.
Members of the public have an important role to play in helping to protect children and adults who are vulnerable or at risk from harm.
Don’t think what if I’m wrong, think what if I’m right.
If you know a child or adult who is vulnerable is at risk of abuse or is being abused, it’s very important that you let your local social services or dial 101 and let the police know.
If they are in direct danger, call the Emergency Services immediately on 999. If not, telephone your local Social Services as soon as possible to share your concerns.
If you are not happy about the care you have had from the ambulance service you may want to speak to an advocate. An advocate is someone who can help you speak up and get your views heard. They can provide you with support, information and advice and help you make a complaint if you want to. An advocate is independent from the health service and will speak with you confidentially. You are entitled to an advocate free of charge.
To arrange an advocate you need to contact your local Health Board, find the contact details here.
In addition if you need more advice or support you could ring MEIC the national advocacy and support line for children and young people on 080880 23456 or online at www.meiccymru.org.