Public Services Ombudsman (Wales) Act 2019 Notice
Notice pursuant to s.24(3) of the above Act.
The Public Services Ombudsman for Wales has investigated a complaint and found maladministration/service failure by the Welsh Ambulance Services University NHS Trust (The Trust) and has sent a report on the results of their investigation to The Trust. The complaint related to:
a) Whether the triaging of the emergency calls and the priority they were allocated by the Trust was reasonable and appropriate in the circumstances.
b) Whether the advice provided by Trust staff during the calls was reasonable and appropriate.
c) Whether Mrs C was appropriately assessed and managed by the Health Board following her arrival at the Emergency Department of Morriston Hospital on 15 September 2022.
A copy of the report will be available on the Welsh Ambulance Services NHS Trust website www.ambulance.nhs.wales and for inspection by the public without charge during normal office hours at Welsh Ambulance Services University NHS Trust, Matrix One, 1 Parc Matrix, Swansea Enterprise Park, Swansea, SA6 8RE for a period of 3 weeks from 18th March 2025 and anyone who wishes may take a copy of this report or make extracts therefrom.
Photocopies of the report or parts thereof will be provided without charge during normal office hours.
Date: 11th March 2025
Jason Killens
Prif Weithredwr/Chief Executive