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May bank holiday message from the Welsh Ambulance Service

19.05.26
 

The Welsh Ambulance Service is asking the public to stay safe and consider alternatives to 999 this late May bank holiday.

Data shows that last year, during the same bank holiday period, the Trust saw an increase of 24% in calls to the NHS 111 Wales service when compared to the previous week.

Sonia Thompson, Assistant Director Emergency Operations, said: “We traditionally see an increase in demand over a Bank Holiday weekend, and this weekend is expected to be no different.

“Although we saw a significant increase in calls to our NHS 111 Wales service last year, it’s absolutely fantastic to see that more and more people are thinking of alternative services such as this, rather than just dialling 999 for a minor injuries or ailments.

“With more people out and about, socialising or travelling to visit family and friends, it’s important that they know how to access the most appropriate help should they become ill or get an injury.”

To help ensure resources are used effectively, the Trust is asking people to take the following precautions to keep themselves well –

  • If you are unwell or have a minor injury, you can visit the NHS 111 Wales website or try Albot - The NHS Wales Digital assistant, which can help you find answers to most questions and can help you access the right care, in the right place, at the right time.
  • Stock up on prescription medications before the three-day weekend when GP surgeries will be closed.
  • Consume alcohol in moderation, eating before you drink and alternating alcoholic beverages with soft drinks.
  • Pre-arrange your transport home and never drive under the influence of drink or drugs.
  • Ensure you have a fully stocked first aid kit to care for minor injuries at home, including remedies for common ailments like coughs, sore throats and diarrhoea.
  • Look out for family, friends and neighbours who are especially vulnerable.
  • Services such as local pharmacies and Minor Injury Units can also provide advice and treatment for a range of non-urgent health concerns.
     

Sonia continued: “Remember that 999 should not be used for minor conditions so if you do need medical help or want reassurance, the NHS 111 Wales website should be your first port of call for advice, information and next steps.”

“We are grateful to those who use alternative treatment pathways as they really do help us ensure that our emergency ambulances are protected for patients with the most serious and life-threatening emergencies only.”